Privacy Policy

Privacy Policy

This page details how Metro Spa uses your personal data – in this privacy notice, we will refer to ourselves as ‘we’, ‘us’ and ‘our’.

You can contact us in the following ways:

Email: info@metrospa.org

Call: 0121 439 0480

Write to us at:
Metro Spa
4 Chad Square
Hawthorne Road
Edgbaston
B15 3TQ

We take the privacy and security of your personal information very seriously; this page will help you understand how we collect and use your personal information.

This includes personal information you provide when:

• Making an enquiry or booking one of our services via our website, over the phone, via social media, or in-clinic.
• Being referred to us by your healthcare practitioner.
• Subscribing to our mailing list.
• Entering one of our competitions.
• Completing one of our surveys.
• Adding comments or tagging us on our social media platforms.

This personal information may include identity information, contact information, payment information, transaction details, survey responses, and marketing preferences.

How and Why We Use Your Personal Information

We are only able to use your personal information for certain legal reasons, as set out in data protection law. There are legal bases under data protection law beyond those listed below, but in most instances, we will use your personal information for the following reasons:

• Contact purposes – so we can perform our obligations to you under any contract we have entered together.
• Legitimate interests – where the use of your personal information is necessary for our legitimate business interests and does not override your fundamental rights, freedoms, and interests.
• Legal obligation – where we are required to use your personal information to fulfil a legal obligation.
• Consent – where you have given explicit consent for us to use your personal information for a specific purpose.

To provide our goods and services, we will require your personal information. If you do not provide this information, we may be unable to fulfil our services.

If your personal information changes or you wish to withdraw your consent for its use, please contact us via the methods outlined at the beginning of this policy.

Under data protection law, we are only allowed to use your personal information for the purposes outlined above, unless we determine that the new purpose is compatible with one of the legal bases previously listed.

We will only retain your personal information for as long as necessary, depending on the reason outlined above and any legal obligations requiring us to keep it. We may also retain your information in case of legal claims.

Health Information

Given the nature of our services, it may be necessary to use your health information. When we do so, an additional lawful basis will be applied to ensure the protection of your data.

Cookies

The Metro Spa website uses cookies to enhance user experience and help us understand how visitors interact with our website. These cookies will only be used with your consent. You can update your cookie preferences at any time.

Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do this by using the opt-out links provided within our marketing material or by contacting us using the methods outlined at the beginning of this policy.

Please note that opting out of marketing communications will not affect other necessary communications, such as appointment reminders.

Last modified: 18/02/25